FAQ

Customer needs to register all products that you want coverage on This must be done before any service/ claim can be requested All products to be registered must be free from all defects and less than 3 years old Major appliances do not qualify for Accidental Damage

Homeowners and renters typically only cover for ‘perils’ like fire, vandalism and theft. SCW typically protects against accidental damage on portable devices or mechanical breakdowns where your insurance plan may not.

Yes. We just need documentation to establish your ownership.

Yes. SCW plans cover devices up to three years old that have no pre-existing conditions. All products registered must be free from all defects and less than 3 years old.

The maximum payout per twelve month period is $2,500 per plan.

On the thirty-first day after enrollment and you have completed the device registration.

Yes. Unlike other protection programs, SCW protection plans contemplate multiple phones.

This means a single, unexpected, sudden and unintentional event causing the item to break while in use that renders it unsafe or impossible to use, and does not include accumulated damage from continual or multiple events. Note: Major appliances do not qualify for ADH.

$100

This means a mechanical or electrical failure of your covered product to perform its fundamental operation(s) in normal service.

Unfortunately not. Check your renters’ or homeowners’ policy for lost or stolen coverage.

Adding and removing registered devices is done through the Registration/Claims portal: https://ensureprotect.com/scw/ This can be accessed 27/7 via secure login and provided to you upon sign-up for a SCW protection plan.

You may still be covered. However, for a hassle free experience we encourage you to register devices that have proof of ownership and age.

In nearly all devices, navigating to Settings>About will get you to the right place. For larger devices, like televisions, the serial number can generally be found on the back of the product.

Payment settings can be updated here. You can also call us at (317-679-8964) and we will be happy to help you directly.

SCW bills on the anniversary date (monthly or annually) of the activation date of your protection plan.

Yes! Please email us at info@smartchoicewarranty.com with the subject line Group Discount and we will be happy to help.

It's simple! Log into your portal and click Cancel in your account. You can also call us at 317-679-8964 or send an email to support@smartchoicewarranty.com to stop your protection.

It's simple! Just call our plan administrator Ensure Protect at 888-IOT-2-FIX (888-468-2349), or send an email to support@ensureprotect.com to start the claims process.

This depends on the nature of the claim and your location. In many cases we are able to resolve repairs or replacements in just a day or two.

Yes! Quality counts. So whenever possible, SCW uses repair partners that exclusively use OEM parts for repair.